Well, it's been some time since we posted something here. We've been busy, busier than we've ever been in our history.
1. We are providing guidance and development for a powerful business in the financial services industry (yes, there are some shining stars out there). They have us analyzing their business processes, documenting them, automating them, and writing the training materials so they can scale their business.
2. We are still engaged with Jones University/NCTI in developing field manuals for the broadband industry. So far, we've covered MPEG and are now finishing up advanced digital devices.
3. Along with NCTI, we've uncovered a big gap in guidance and practice when it comes to the cable industry's roll out of business-grade telephone service. Standard telephone company industry guidelines, designed over the past 50 years to protect both the network and customer equipment are NOT being put into practice. Heck, they are not even known or taught. We are working with the major standards bodies to get everyone talking and implementing best practices to ensure reliability, accuracy, and quality.
4. Our Social Networking guidance is quite popular. We've been invited to talk at a local Rotary club lunch next month. Even with 30 Million people on Linkedin, there is a bit of confusion on how to use it, especially in these tough times.
5. New eLearning applications continue to pop up. TechSmith released Snagit 9 and Camtasia Studio 5. Our initial evaluation of Snagit 9 has us scratching our heads. We like the library approach but miss the speed of 8. Also, 9 has a glitch so that the one-click feature dissapears at random. For now, if you have Snagit 8, wait until the bug are fixed before moving to 0.
6. Illiteracy in the workplace continues to get worse. We are seeing major complaints from new clients who want to lift the professionalism of their workforces. This concern covers emails, general correspondence, report writing, "Death by PowerPoint," reviews, blogs, texting, and other forms of communications. We're working on it but feel it is another result of a permissive approach to managing employees and not following through on managing expectations. We can hold remedial classes all day, but the real answer is can managers really motivate their employees anymore to be the best they can be? We think we know how to help them.
All for now.
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