The Business of BPM (Business Process Management)

Do you manage you business processes? Do you even know what they are?

If you are like most businesses, you have an idea how to run your business. You know where the keys are, the code for the alarm, the bank account numbers, the phone number for the IT guy, and you know how to take orders, place an ad, and maybe a few more things. But, most business owners and managers keep these things in their heads.

That's a bad idea.

A business is like an orchestra. If everyone just played what they wanted it wouldn't sound very nice. The orchestra needs music, instructions that tells each member what to play and when. The orchestra needs a conductor, making sure that the players manage their time wisely and are all on the same page.

Are you a player or a conductor? You can't be both at the same time.

Isn't it time you started to map out your business processes?

Where do you start?
At the beginning! Start with how you answer the phone, then move to how calls are transferred, what is said before putting a call on hold, and what are the rules about taking messages or transferring to voice mail?

Next, take a look at how you are managing your customer and prospect information? If you brought up a contact right now, could you tell when they ordered last and what it was?

Now how about your marketing campaigns? Sales practices? Order fulfillment?

Now might be a good time to engage a business process engineer.

That's what we have been doing for over 30 years - call us at 309-310-7245 to see how we can document and streamline your processes to help your bottom line.